Returns & Refunds

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At HerStyleStore, we want you to feel confident and happy with every purchase. If something doesn’t work out, we’re here to help.

1. Eligibility for Returns

• You can request a return within 14 days of receiving your order.

• Items must be:

  • Unworn and unused

  • Unwashed and undamaged

  • With all original tags and packaging attached

• For hygiene reasons, we do not accept returns on:

  • Underwear, lingerie, swimwear, bodysuits, or earrings (unless faulty)

2. How to Request a Return

To start a return, please contact us with:

• Your order number

• The item(s) you want to return

• The reason for the return

We will reply with instructions and the return address.

3. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

• Please use a trackable shipping service, as we are not responsible for lost return parcels.

4. Refunds

• Once we receive and inspect your return, we will notify you if the refund is approved or rejected.

• If approved, your refund will be processed to your original payment method.

• Processing times may vary depending on your bank or payment provider, but usually take 5–10 business days after we issue the refund.

5. Exchanges

• At the moment, we do not offer direct exchanges.

• If you want a different size or style, please return the item for a refund and place a new order.

6. Damaged or Incorrect Items

If you receive a faulty, damaged, or wrong item, please contact us within 7 days of delivery with:

• Photos of the item and the packaging

• Your order number

We will review your case and offer a replacement or refund where applicable.

7. Non-Refundable Items

We do not accept returns or offer refunds for:

• Final sale / clearance items

• Gift cards

• Items returned without tags, used, washed, or in poor condition

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us and we’ll be happy to assist you.